SmallBizGenius Analysis
Soft Surroundings receives overwhelmingly negative reviews regarding shipping delays, poor customer service, and problematic return policies. Customers frequently report issues with orders not arriving on time, incorrect items being shipped, and unexpected charges.
Category Breakdown
Scores based on analysis of 288 recent reviews
Shipping and Delivery
1.5/10Shipping and delivery issues are a major point of concern for Soft Surroundings customers. Many reviewers report significant delays, with orders taking weeks or even months to arrive, and a lack of communication from the company regarding these delays. Some customers also mention receiving incorrect items or having orders partially fulfilled.
45 reviews mention thisCustomer Service
2.0/10Customer service is another area where Soft Surroundings receives considerable criticism. Reviewers describe difficulty reaching customer service representatives, unhelpful or robotic responses, and language barriers that hinder effective communication. Many customers also report that customer service fails to resolve issues related to delayed orders, incorrect shipments, or unauthorized charges.
38 reviews mention thisReturns and Refunds
2.5/10The return and refund process is frequently described as complicated and costly. Customers report being charged return shipping fees, having original shipping fees and taxes deducted from their refunds, and experiencing delays in receiving their refunds. Some reviewers also mention difficulty obtaining return labels or assistance from customer service with the return process.
35 reviews mention thisUnauthorized Charges/Rewards Program
1.0/10Several reviewers report being unknowingly signed up for a monthly rewards program, resulting in unexpected charges to their accounts. Customers express frustration at having to contact customer service to cancel the program and request refunds for the unauthorized charges.
15 reviews mention thisProduct Quality
3.0/10While not the most common complaint, some reviewers express disappointment with the quality of Soft Surroundings' products. They describe items as being made from cheap materials, fraying easily, or not matching the quality they had experienced in the past. Some reviewers also mention issues with sizing inconsistencies.
12 reviews mention thisPros & Cons
What Customers Love
"The vibrancy of the print pattern is beautiful."
"Customer service was amazing."
Common Complaints
"I will never order from soft surroundings again. I ordered the same dress in two sizes. there was absolutely no notification that the dress was on back order."
"Absolutely horrible customer service. Seems like nobody is home or checking emails, chats etc."
"They state a generous return policy when ordering but neglect to let you know (unless you dig through fine print) that they charge $9.95 return fee for all returns plus deduct tax and shipping fees fr..."
"I was inadvertently signed up for their loyalty program which charged me 16.99 per month. Unfortunately I did not realize the charge for several months."
"Its about Kara dress blue floral batik. Very cheap matrieal."
Common Questions About Softsurroundings
Answers derived from customer review patterns
Is Softsurroundings legit and trustworthy?
Soft Surroundings is a real company that sells clothing and home goods, but the reviews suggest caution. Many customers report issues with delayed orders, unexpected charges, and difficult returns. While some customers have positive experiences, the high volume of negative reviews indicates a significant risk of encountering problems. Therefore, it's crucial to carefully consider these potential issues before making a purchase.
Based on 45 reviewsDoes Softsurroundings have good customer service?
Based on the analyzed reviews, Soft Surroundings' customer service is generally perceived as poor. Many customers report difficulty reaching representatives, unhelpful or robotic responses, and language barriers. Furthermore, customers often state that customer service fails to resolve issues related to delayed orders, incorrect shipments, or unauthorized charges. This suggests that relying on customer service to address potential problems may be a frustrating experience.
Based on 38 reviewsIs Softsurroundings worth it for small business?
Given the negative reviews concerning shipping delays, customer service, and return policies, Soft Surroundings is likely not a worthwhile option for small businesses. The unreliability in order fulfillment and the potential for unexpected charges could disrupt business operations and negatively impact customer satisfaction. Small businesses should seek vendors with more consistent and positive customer feedback to ensure a smooth and reliable experience.
Based on 5 reviewsWhat is Softsurroundings' return policy like?
The return policy is a frequent source of complaint among Soft Surroundings customers. While a return is possible, customers report being charged a $9.95 return processing fee, and having original shipping fees and taxes deducted from their refunds. Some reviewers also mention difficulty obtaining return labels or assistance from customer service with the return process. This makes the return process costly and inconvenient.
Based on 35 reviewsWhy are Soft Surroundings orders frequently delayed?
The specific reasons for the frequent shipping delays are not explicitly stated in the reviews, but common themes suggest potential issues with inventory management, warehouse operations, or third-party shipping carriers. Some reviewers mention backordered items not being clearly indicated at the time of purchase, while others speculate about a new warehouse causing disruptions. Regardless of the cause, the delays are a consistent and significant source of frustration for customers.
Based on 45 reviewsReady to Try Softsurroundings?
Save on your first purchase with 2 verified coupon codes.
View CouponsLooking for Something Different?
Compare Softsurroundings against 104 similar lifestyle & perks options.
View Alternatives